Refund policy

Because WildCape Manuka Honey is a food product, all sales are generally final. Refunds or replacements are only available for damaged, incorrect, missing, or defective products, subject to applicable law.

Change of Mind

We do not offer refunds or exchanges if you:

  • Change your mind
  • Order the wrong product or quantity
  • Do not like the taste, texture, or consistency
  • No longer want or need the product
  • Have opened or partially consumed the product without a verified quality issue

Honey is a natural product and may vary in color, flavor, thickness, and texture. Natural crystallization or variation between batches does not mean the product is defective.

Damaged, Incorrect, Missing, or Defective Products

Please contact us at jake@wildcapehoney.co.nz within seven days of delivery if:

  • Your order arrives damaged or leaking
  • You receive the wrong product
  • An item is missing
  • The product appears spoiled, unsafe, incorrectly sealed, or otherwise defective

Please include:

  • Your name and order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • The batch or lot number, where available

Please keep the product and packaging until we have reviewed your request.

Once verified, we may provide a replacement or refund for the affected product.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We may be able to assist before the order has been processed or shipped. Once fulfillment has begun, we cannot guarantee that the order can be changed or canceled.

Returns

Do not return a product without first contacting us and receiving return instructions.

If we require the return of a damaged, incorrect, or defective product, WildCape will cover the reasonable return shipping cost.

We do not accept returns for change-of-mind purchases.

Refunds

Approved refunds will be issued to the original payment method.

Shipping charges are not refundable unless the refund results from an error by WildCape or is otherwise required by law.

Free or promotional products have no separate cash value and are not independently refundable.

Please allow five to ten business days for an approved refund to appear in your account, depending on your bank or payment provider.

Your Legal Rights

This policy applies to purchases made through the WildCape United States online store.

Nothing in this policy limits any rights or remedies available to you under applicable federal, state, or local law.