Refund policy

If you are not completely satisfied with your WildCape Manuka Honey please email us at jake@wildcapehoney.co.nz within 30 days of your purchase and we will happily refund your purchase price.

To assist us with your refund and the return of the items please provide the following information:

  • Your contact name and phone number
  • Confirmation email including your delivery number
  • Delivery docket including your delivery number
  • Description of products being returned
  • Reason for returning goods

If you receive damaged or incorrect items please email us at jake@wildcapehoney.co.nz so we can refund or replace your order and arrange for the return of your items.

Please Note: Return shipping costs are the customer’s responsibility in cases where the product is not defective or incorrectly supplied.

Refunds will be provided in the same way that the initial payment was made i.e. Visa payments will be refunded directly to your Visa.